Shipping policy

 

We offer free pickup for any order from The Upper Cut KC.
1177 W. Kansas St. Suite B
Liberty, MO 64068

* If you choose to pick up your order, we will contact you when it is ready. Please do not arrive until you get the confirmation from us. Once you have received confirmation, it has to be picked up within 24 hours per health code & to ensure freshness - if it is not we will have to dispose of it.

Depending on current in stock, the pickup time will be scheduled for pickup within a minimum of 24 hours after the order is placed. You may select your pickup date on the calendar on the checkout page. If you do not select a date, it will be completed the following business day and you will be expected to pickup within 24 hours of receiving notice. The order will not be completed the same day under any circumstances. If you need an order same day, please visit us in store during business hours. If the timeline is changed for any reason, Upper Cut KC management will contact you via text or phone call. 

Shipping Policy

We currently ship to physical street addresses in the United States via UPS. We print our shipping labels directly from Shopify, therefore we are not responsible for incorrect or incomplete shipping addresses.

Our cuts of beef are individually frozen and packaged. We ship using ice packs in an insulated package. Items will arrive still frozen, partially thawed or still chilled. As long as your beef is still cold, it is safe to eat. If it's warm at the time of delivery, please contact us.

We ONLY ship on Tuesdays (holidays excluded). Orders must be placed no later than 4 pm CST the Sunday prior in order to be processed and shipped the following Tuesday. Orders received after that time will be rolled to our next scheduled shipping day (the following Tuesday). If you would like the order shipped on a specific date, please make us aware of that by utilizing the calendar on the checkout page or leaving us a note in the "Special Instructions" section at checkout. If you do not select a date or select a non-Tuesday day, it is to be assumed you want it shipped on the first available Tuesday.

For Example: If you place an order on Monday at 8am, let's say Mon 3/7/2022, we will not ship the order until Tues 3/15/2022. However, if you place the order by 4pm on Sunday 3/6/2022, we can ship it on Tues 3/8/2022. 

Please allow for extra shipping time during busy seasons, or holidays. Due to the perishable nature of our products, we cannot be held liable for the product after delivery time. You will receive order updates to the email used during checkout and buyer is responsible for properly receiving and refrigerating their package.

* Large beef orders may be sent a second invoice to cover the cost of additional shipping materials. In this case, the customer will be emailed the second invoice (sent to the email account used during checkout). Your order will not be shipped until the second invoice has been paid. 

For questions about RUSH shipping, please contact us. Thank you.